cocok777 Privacy Policy

This page describes what we collect when you use cocok777 and how we keep that data protected. We collect personal information only for account verification, payment processing, compliance with local regulations, and to provide you with customer support. We do not sell your data to third parties, and we encrypt all sensitive information during storage and transmission.

Our cocok777 privacy practices reflect the laws that govern online gaming in the jurisdictions where we operate. If you're based in Jakarta, Bandung, Medan, Surabaya, or Semarang, your data is handled according to Indonesian data-protection principles and international standards. We're transparent about what we collect, why we collect it, and how long we keep it.

If you have questions about how we handle your information or want to exercise your rights regarding your data, contact our support team during business hours through the cocok777 portal.

What We Collect on cocok777

Account and identity information

When you create an account on cocok777, we collect your full name, email address, phone number, and date of birth. During KYC (Know Your Customer) verification before your first withdrawal, we also collect a scan of your government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or official letter dated within 90 days). We store these documents securely and use them only to confirm your identity and prevent fraud.

Payment and transaction data

Our cocok777 platform records every deposit, withdrawal, and in-game transaction. We collect payment method details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account information) to process your requests. We do not store full credit card or bank account numbers—only tokens that allow us to process payments securely. We retain transaction records for accounting, regulatory compliance, and dispute resolution.

Usage and activity logs

We track your login times, IP addresses, device information, and gameplay activity on cocok777. This helps us detect suspicious behavior, prevent fraud, and improve our service. We use cookies and similar tracking technologies to remember your preferences and provide a personalized experience across sessions.

How We Use Your Data

Account management and customer support

We use your information to create and manage your cocok777 account, process deposits and withdrawals, and respond to your support requests. Our team may contact you via email or phone during business hours (Monday–Friday, 08:00–20:00; Saturday–Sunday, 10:00–18:00) to verify identity, resolve disputes, or follow up on account issues. We keep records of all support interactions to ensure continuity and quality.

Regulatory compliance and fraud prevention

cocok777 is required by law to verify the identity of our users and monitor for suspicious activity. We use your data to comply with anti-money-laundering regulations, prevent underage access, and detect account takeovers or payment fraud. If we identify suspicious patterns, we may freeze your account temporarily while we investigate, and we'll explain our findings when we contact you.

Platform improvement

We analyze anonymized gameplay data and user feedback to improve our cocok777 service—faster checkout flows, more payment options, better customer support. We may also use your feedback to develop new features or enhance existing games like Aviator, Sweet Bonanza, or our live-casino tables.

Data Protection and Your Rights

How we protect your data on cocok777

All connections to cocok777 use TLS 1.2+ encryption, so your data is protected in transit. We store sensitive information (passwords, ID scans, payment tokens) in encrypted form on secure servers. Our team is trained on data security, and we restrict access to your information to staff members who need it for their role. We regularly audit our systems and apply security patches to stay ahead of threats.

We retain personal data only as long as needed for the purpose we collected it. Account information is kept for as long as your account is active, plus a retention period for regulatory compliance. Transaction records are retained according to Indonesian tax and banking regulations. ID scans and address proofs are kept for a minimum period after account closure to handle potential disputes or regulatory inquiries.

Third-party processors

We use third-party payment processors to handle deposits and withdrawals on cocok777. These processors are bound by strict data-protection agreements and handle your payment information only to the extent necessary. Our servers may sit outside Indonesia—for example, in Singapore or another regional hub—to ensure redundancy and speed. However, all user data remains under our control and protection, regardless of where servers are located.

Your rights regarding your data

You have the right to access, correct, or request deletion of your personal data held by cocok777. To exercise these rights, contact our support team via the cocok777 portal. We will respond within 10 business days. You can also request a copy of all data we hold about you in a portable format. Note that some data (transaction records, ID verification) may be retained for legal or regulatory reasons and cannot be deleted.

Changes to this policy

We may update this privacy policy from time to time. Significant changes will be announced via email to your registered cocok777 account, and we'll ask for your consent if the changes materially affect how we use your data. Your continued use of cocok777 after a change takes effect indicates your acceptance of the updated policy.

Contacting us about privacy

If you have concerns about how we handle your data on cocok777, or if you believe your privacy has been compromised, reach out to our support team immediately. We're available in English and local languages during business hours (Monday–Friday, 08:00–20:00; Saturday–Sunday, 10:00–18:00). We take all privacy inquiries seriously and will investigate and respond within one business day.